Customer Service

Shipping & Delivery

MarianoFoods.com is the leader in Italian Foods on the web and has been shipping packages to satisfied customers since 2006.

Summer Shipping: 
During the summer months, we encourage all customers to upgrade shipping, unless you are within a 1-2 day ground ship. If you order meats or cheeses and live 5 shipping days away, our coolers will not keep your package cold. 

 UPS Mail Times
The UPS ground shipping map can be referenced in order to determine how many days (estimated) it will take after shipment for your package to arrive.  This map will help you make the right shipping choice for your individual circumstances. 

Incorrect Addresses
MarianoFoods.com cannot assume responsibility for incorrect addresses and for damages to products on shipments left outside with customer's authorization.

Restrictions
We apologize but at this time we are not able to ship outside of the United States, to P.O. boxes, or to APO/FPO addresses.  We are unable to guarantee that our products will arrive in a timely manner, and in the best condition possible when shipping to these addresses.  As we strive to accommodate all customers please inquire about your special shipping requests.

Delivery Times
MarianoFoods.com does not ship on Saturdays, Sundays or any legal holidays.  Due to order volume and new policies, orders will be shipped within 2 business days of final receipt.  Per each individual order and shipping times, we reserve the right to hold orders in order to avoid sitting in a truck/warehouse on carrier’s nonworking days. Ex. if you choose UPS ground and are shipping semi-perishables and live in zone 5 and above, we will ship your order on the following Monday to avoid sitting.

Perishables
MarianoFoods.com offers items that are well packaged and stored at ideal temperatures which allow us to ship all of our items with confidence.  Although some foods such as chocolates can melt in transit during the summer months, we advise you to order accordingly.  When ordering items such as chocolates, meats, and cheeses during the warmer months, we recommend that upon opening you refrigerate the item for 12-16 hours in order to let the product regain consistency. 

Privacy & Security

Secure Order Processing

MarianoFoods.com values our customer relations and goes above and beyond to keep all transactions safe.  Our website utilizes the highest level of online security available through our state of the art Comodo SSL encryption (see Trustlogo in corner of all pages). All transactions are securely processed through Authorize.net or Paypal, the leading companies in the online payments industry. We will make every reasonable effort available to protect and maintain the privacy of our customers.  MarianoFoods.com takes security and privacy very serious and our priority is customer protection and satisfaction. We cover all bases to assure that your shopping experience with MarianoFoods.com will be satisfactory and worry free. 

Complete Privacy

MarianoFoods.com is committed to protecting our customers and providing them with the best possible shopping experience.  In order to complete your order we will supply your name and street address to the shipping companies (UPSor USPS). We will not share, sell, or give your personal information to anyone not listed here, without your permission.  The information we gather is to process orders and provide our customers with a more personalized shopping experience.

 

Customize Your Experience

 MarianoFoods.com keeps a record of all customer information provided during a transaction.  This information is kept secure and confidential and is used solely byMarianoFoods.com to contact the customer for superior customer service and to keep the customer informed about our company and our products.  You will have the option of receiving newsletters, and special product discounts and information in the future through mail and/or e-mail.  To be taken off this mailing list please write an e-mail to support@marianofoods.com to “unsubscribe” from the mailing or e-mailing list, please specify which one you would like to be taken off of in the e-mail.  We reserve the right to contact customers by mailing address and e-mail address, but also respect the customer’s request to unsubscribe to our mailing lists.


Returns & Replacements

MarianoFoods.com will do their best to make sure all items received are in perfect condition.  If for any reason items received are damaged or spoiled, please save all boxes and packaging material and keep item(s) refrigerated while contacting our return department.  Please ship with original invoice and a brief explanation of the reason for return.  All return and refund inquires can be sent via out Contact Us form.

Ordering

All items ordered are subject to in-stock availability.  If an order cannot be filled in a reasonable timeframe, you will be contacted and issued a full refund.  We are not liable for delays due to availability and we will strive to fulfill orders in a timely fashion, if we cannot you will be contacted immediately. 

For gift baskets, if an item is not available it will be replaced with an item of equal or greater value.  

If for any reason you cannot find an item you are looking for on our website please e-mail us at sales at marianofoods.com, we have access to thousands of products and will try our best to fulfill your request.

Offline Orders

If for any reason you feel uncomfortable ordering online, MarianoFoods.com offers ordering alternatives: 

(877) 729-4383  Toll Free
(203) 591-9048  Fax 

By mail:
Mariano Foods, LLC 
197 Huntington Ave
Waterbury, CT 06708

Payment, Pricing & Promotions

MarianoFoods.com accepts all major credit cards and paypal.  We use industry leading security to process credit cards and never keep credit card information stored on our servers.
All pricing is subject to change without notice.  
All promotions are subject to change without notice.  

Viewing Orders

Our website is set up for customers to view all order information including past orders and tracking information.  In order to see this information you must register and log in.

Registering an Account

We encourage all customers to register for an account, which gives you access to all past orders, shipping information, product reviews, and much more. We also encourage all customers to keep their accounts updated in order to receive special coupons, promotions and giveaways.  To update your account, log in with your username and password.